Refund Policy

Cancellation, No Show, and Early Departure

The refund policy will take effect as of the day this email is received and should be used for all cancellations. The refund policy is as follows, with a minimum cancellation amount of Rs. 3000 or 4% of the package rate (whichever is larger) plus cancellation/retention fees in accordance with the specific hotel/houseboat/vehicle policy. Upon receiving an email, all refund requests will be processed within two weeks.

  • Above 30 days – 70% of the package rate
  • 29 to 8 days – 50% of the package rate
  • Less than 7 days or no show – NO REFUND

We make every effort to cancel all subsequent bookings in the event of an early departure due to any unforeseen circumstances, and any refund will only be based on the amount that may be recovered from unused services. We will help you as much as we can, but we accept no liability for this reimbursement.

Once you land in Kerala, you are our guest. We make arrangements for your pick-up. If you have selected rooms for freshening up, you will also get a complimentary breakfast. Then in our office, you will be given a brief idea about the itinerary. You can then proceed with your trip with a fresh mind.

Houseboat is an authentic product of Kerala. The basic houseboat starts with Deluxe, Luxury and Premium. Deluxe houseboats will have very basic amenities. For a better experience, you can ask the executive to give you a premium or luxury houseboat especially during the summer season.

Yes, our packages include pick up services from the airport/railway station or bus stop.

Kerala is considered an all-time destination with June to August being monsoon season and post monsoon is equally good.