Home>>>>>Reservations and Cancellations Policy
Once you confirm the package and dates of arrival, do inform respective executive. They will be sending an email with all details including our account number as well link to transfer advance through our website. Our website accepts all major credit and debit card where there will be an additional 2.5% card charges. Once you transfer advance booking will be initiated.
We check hotel availability and would inform you if any of the hotels selected is not available and will be giving other options with cost difference.
Once booking is completed you will receive Hotel voucher (This takes one to two week depends on rush as we need to get email confirmation from hotels before sending voucher).
Cab details will be forwarded through SMS one day prior to arrival.
On arrival (Only for Cochin pick up) you will be picked and will be taken to our Customer Relationship Centre where we love you meet you to discuss the package to make sure all commitments are clear between both of us and will be collecting balance payment.
This experience helps the entire package much smoother and to have a better relationship between us, you can do balance payment as Cash, DD, Net transfer, Credit or debit card, we do not accept cheque.
If you don’t want to visit us or if your arrival is not at Cochin, please inform in advance and should do balance payment before arrival.
We will be providing all necessary documents during this visit.
We try to amend a service without any extra charge if the booking policy of hotels permits and depends on the availability of rooms. Tour once commenced should adhere to the finalized itinerary and any extra expenses for amendments have to be bared by the guest directly.
Cancellation/No Show/Early Departure
All cancellations should be intimated through email and refund policy will be effective from the date of receipt of this email. Refund for cancellation is as mentioned below with a minimum cancellation amount of Rs. 1000/- + cancellation/retention charges as per respective hotel/houseboat/vehicle policy. All refund will be processed within two weeks on receipt of email.
Above 30 days – 70% of advance amount paid
29 to 8 days – 50% of advance amount paid
Less than 7 days or no show – NO REFUND
In case of early departure because of any unforeseen incidents, we tries to withdraw all bookings there forth and refund will be solely depends on the amount, which can be recovered from unused services. We do not hold any responsibility for this refund, but will assist you in the best possible way.